Politique de remboursement

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

The item must be in the same condition you received it, unused, with tags attached, and in its original packaging to be eligible for a return. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at sales.evermoment@icloud.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If the return is accepted, we will provide you with a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions about returns, please contact us at sales.evermoment@icloud.com.

Damages and Issues

Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the issue and resolve it.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the standard return policy, the item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be automatically processed to your original method of payment within 10 business days. Please note that your bank or credit card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales.evermoment@icloud.com.